The Chamberlin Team

Setting the Standards in Professional Property Management
Chamberlin & Associates excels in property management because of its people - from administrative to managers. Each Chamberlin specialist takes personal responsibility and pride in providing you, the investor, the best service in the property management industry. By combining the right people with leading edge management techniques and technology, we can dramatically impact the overall quality of service and profitability provided to our clients. Investors look to Chamberlin & Associates for an emphasis on investment return while maintaining, protecting and prolonging the life of income producing real estate assets.

Dave Chamberlin
President / Owner, Chamberlin & Associates.

Since our founding by Dave Chamberlin in 1991, the property management firm of Chamberlin & Associates has earned the reputation as one of Arizona's foremost fee management companies, providing leading edge professional services for a large and growing number of apartment complexes throughout the Phoenix metropolitan area.

Dave Chamberlin's philosophy of professional apartment management is based upon a commitment to excellence by every member of the Chamberlin team, combined with the implementation of advanced software applications and internet technology which allows investor clients the ability to instantly view up-to-date information on their property.

Dave grew up in the apartment construction business, and learned about the industry from the ground up. His decision to move into the management area was a natural progression of his interest in the field.

Dave Chamberlin attended Arizona State University in Tempe and has earned several professional accreditations in the real estate field.


Human Resources

Michelle Mourey-Chamberlin
Vice President / Human Resources
Michelle is responsible for Human Resources activities at Chamberlin & Associates. In addition, her duties as office manager include payroll and benefits administration for all in house and off-site Chamberlin employees. She also oversees accounts payable, business correspondence, and preparation of monthly statements. Formerly a Director of Human Resources and Office Manager in the mortgage brokerage sector, Michelle possesses a strong background in customer service, communications and management. She is a graduate of Bloomsburg University in Pennsylvania.

Jill Moughler
Controller/Office Manager
A graduate of Northern Arizona University, with a B.A. in accounting, Jill has 35 years of property management experience. An Arizona resident for over forty-five years, Jill has seen the valley grow to the metropolis that it is now, and has successfully navigated the fluctuating market with booming times come and gone. She has been part of the family of Chamberlin & Associates for more than 12 years. Her growth, experience and knowledge in every department of our company have earned her the position of Controller and Office Manager. She truly understands what is necessary to be successful in every facet of the company. The responsibility of overseeing all of the staff, ranging from area managers to staff accountants, onsite managers to maintenance staff, makes her an essential part of our staff at the corporate level. She is always willing to help others and has an open door policy for anyone who needs her. As a primary point of contact for our clients and with a direct relationship with the president of Chamberlin and Associates, she ensures that everyone is taken care of and that the company is running as smoothly as possible.

Linda Fairbanks
Payroll / Property Manager
Managing two properties, everything from leasing to maintenance for a total of 72 units, Linda applies the core ethics of Chamberlin & Associates to her day to day responsibilities. "The company is very family oriented and I like that," she says. "And, I like to take that same type of extra effort to help the people at my properties. I want to really focus on customer service, but without losing focus on sales." Along with property management, Linda manages a range of payroll tasks. Linda is fluent in Spanish and English. "I love helping people, and that also fits in with my interest in business development and my roles in property management and payroll," she says. Linda joined Chamberlin & Associates in 2007, continuing a solid career. Her experience includes working as an office manager with duties such as updating records in Quickbooks and developing sales concepts. Also, while working with an Arizona credit union, her duties ranged from customer service, mediation and the preparation of detailed reports. While her responsibilities with Chamberlin & Associates are diverse, tending her properties and managing those investments for the property owners remain the emphasis. "We work to improve the property," she said. "And, our goal is always to make the property the best it can be."

Accounts Payable Division

Our accounts payable staff members bring expertise specific to this critical area of the Chamberlin & Associates operation. Duties entrusted to staff in this department include journal entries, bank reconciliation, monthly budgeting, account analysis, sales tax filing, mapping yearly reports, capital rebates for reserve accounts, monthly and yearly closings. Utilizing Chamberlin & Associates' meticulous procedures, our accounts payable department functions with the same regard for high standards and client satisfaction that is inherent in every area of the Chamberlin operation.

Sheena Behrens
Staff Accountant
Sheena is a key team member, someone who keeps the day-to-day operations flowing with smooth, professional precision. Working with 14 properties, she manages the critical financial tasks of accounts payable. Whether it is keeping insurance payments up to date or managing payments to vendors, her attention to every bill, every spreadsheet and every property owner creates a reliable system. "I'm detailed oriented and I like the organization of the job," she says. "I make sure we're running properly." A relatively new member of the Chamberlin & Associates team, she has two years of previous experience working in accounts payable, which fits her personality. "I do like that you're not doing the same thing each day," she says.

Heidi Steddom
Staff Accountant
With more than four years of accounting experience, Heidi is responsible for the accounts payable of ten communities. Her strong organization and outstanding accounting skills help us ensure that our billing is sent in a timely manner and that we maintain strong communication and current accounts with our vendors. In addition to maintaining the payables accounts, Heidi also maintains a close relationship with the area manager and each property manager, holding twice monthly meetings, designed to keep each of her properties on budget. These meetings also enable her to keep owners very well informed, providing variance reports every two weeks in addition to extensive monthly financial reports.

Accounts Receivable

Elda Yeomans
Property Manager/Accounts Receivable
Creating a stable stream of income from the two properties she manages, while balancing the needs of tenants, are only two of the roles Elda plays for Chamberlin & Associates. She also manages the accounts receivables for the properties overseen by one of our management teams. She meets the diverse set of day-to-day duties with determination, and an inherent desire to succeed. "I am very dedicated to every task," she says. "I set my own goals, and I do whatever it takes to hit them. I'm very much a perfectionist." Her job begins on site with two properties. As a property manager, she streamlines everything from work orders and inspections to tenant move-ins and move-outs. And, she keeps the needs of her tenants in mind, never forgetting the necessary human touch. "Both properties are very stable and we have good tenants, so that gives me time to take care of my other corporate responsibilities," she says. The time critical tasks for accounts receivable demand an attention to detail and an ability to hit monthly deadlines, including reports and collection of all budgeted income. " I have many multitasking skills," she says. A property manager with Chamberlin & Associates since 2007, Elda is bilingual and is versed in Microsoft Office, including Word, Excel and Publisher. Educated in Mexico, she completed course work through the fourth semester in Business Administration.

Angela Hall
Property Manager/Accounts Receivable
Problem solver describes Angela, although it does not capture all she does as one of our property managers and receivable professionals. She manages a 76-unit property, where tenants are a priority. "There is a lot of problem solving, because each tenant is unique," she says. "I put a lot of focus on making people happy and there is a lot of follow up with tenants." The personal touch makes a difference. "I've gotten some great compliments and there have been tenants who have actually brought me flowers and cookies. You can really see when you've helped someone." Solid relationships also have a practical business advantages, allowing her property to meet goals for collections and vacancies. "I understand the income and the goals that need to be met," she says. "I know where I'm at in meeting our goals at all times." Her role handling receivables for 13 additional properties keeps her firmly in touch with the numbers, as well as her multitasking skills. "You have to be very organized," she says of her dual responsibilities. Angela came to Chamberlin & Associates in 2009, after previously owning several properties herself. Her background also includes experience with accounting and accounts payable. While meeting the bottom line business demands is critical, Angela believes the human connection with tenants helps her produce tangible results. "I feel I make a difference," she says.


Field Staff

Lonna Crosta
Regional Manager
Lonna joined our staff in July of 2005 and has become a crucial asset to our company. A focus on team building and a determination to provide our property owners the highest return on their investments allows Lonna to consistently excel as a Regional Manager. She oversees 10 properties: seven in Arizona and three in Houston, Texas. Lonna handles the full range of management responsibilities, including accounts payable, accounts receivable, marketing, community relations, hiring and staff training. With properties in two states, Lonna must follow updates in the state and federal labor laws, local regulatory changes and community trends. Her diligence in remaining current with both the regulatory details, as well as maintaining a touchstone with the communities surrounding the properties she manages, adds valuable experience to the entire team. She is also certified with the City of Phoenix in the Crime Free Program and has worked to enhance the livability of the community. "My favorite part of the job is interacting with my team, watching them grow and seeing where their careers take them," she says. "I think that's why my team succeeds and that's why we're successful. We focus on good communication skills and try to work together as a team to make things happen." Lonna came to Chamberlin & Associates five years ago, bringing a diverse skill set earned in the fast-paced food service industry, where she worked as a manager with duties ranging from daily bookkeeping and inventory control to customer relations and staff training. Lonna earned a Basic Management and Marketing Diploma in 1981 from the Southern Institute of Technology in Calgary, Alberta Canada. "I am strong willed and determined, and I treat our client's assets as if they were my own," she says.

Flor Aparicio
Regional Manager
Marketing is personal for Flor, whether designing a campaign to maximize a property's potential or leading an on-site team in a low-cost, high visibility promotion to catch the eye of potential renters. She supervises 14 Arizona properties, including meeting monthly collections and vacancy targets, providing updates to property owners, overseeing maintenance and offering insight into key decisions. The opportunity to work with a range of properties suits her personality. "I could not do less," she says. "I love having multiple things to do." What she loves best is finding a way to put a creative twist into a property's marketing. "I recently had a marketing day, and I had everyone on my team come to the property. We delivered fliers, had balloons, free hot dogs and encouraged people to come into the property," she says. "And best of all, it was at no cost to the owners." Arriving at Chamberlin & Associates just more than two years ago, she continues a career in property management. She earned her Realtor license in 2004, when she managed a 118-unit Phoenix apartment complex. She later became an area supervisor with six properties. Flor, who speaks English and Spanish, says, "I think my experience as a Realtor has definitely helped me to come up with creative marketing ideas. She is also versed in Microsoft Office applications as well as industry-specific software such as solutions from Yardi and Property View's Remanage. With a mix of experience and creativity, she is an invaluable resource for the property owners who depend on her to professionally manage their investments.


Brett Chamberlin
Rehab Consultant
Brett Chamberlin has over 40 years of experience in the construction of complexes throughout Arizona, California and Nevada. To date, he has built over 18,000 units, including 2,000 condominiums in Arizona.

At Chamberlin & Associates, Brett is responsible for remodeling, fire restoration and tenant improvements. His knowledge and leadership has been instrumental in the development of Chamberlin & Associates. He also holds a B-Z commercial license.

The Chamberlin Maintenance Team
At Chamberlin & Associates, we understand that a critical component to ensuring tenant retention is based on our dedication to professional maintenance for all our managed properties.

Our seasoned staff superintendents divide their responsibilities between the East and West Valleys where they supervise all maintenance personnel and crews and perform spot checks of maintenance activities and subsequent follow-ups on all work completion.

Superintendents also interface with property residents, maintaining cordial relationships during all maintenance activities. In addition, Chamberlin supervisors oversee all capital improvements to investor properties, ensuring that contractors are in adherence to standards set by Chamberlin & Associates.

Tim Greene
Maintenance Supervisor
In Arizona, an expertise in tending air conditioning systems comes in handy and keeps Tim busy, along with a range of other duties. Tim floats between all of our properties, putting a particular emphasis on seasonal heating and cooling maintenance and preparation. He also keeps in the finances of our property owners in mind. "The main thing I want to help owners with is keeping bills low, and you can do that by putting maintenance issues first," he says. "Using energy-efficient lights and efficient plumbing systems can save big, big money. You can really knock the bills down". Tim has the experience to make his goals a reality. EPA certified, he can handle tasks such as replacement of heat pumps, gas packs, condensers and fresh air units. Tim can also tackle all aspects of setting up and maintaining chillers and boilers, including chiller towers, stand up boilers and domestic hot water boilers. While Tim is often focused on major heating and cooling tasks, Chamberlin & Associates also relies on him to perform the full spectrum of maintenance duties: plumbing, electrical, welding, and fabrication. Tim also completed education and certification in three technical areas: auto mechanic, asbestos abatement and machinists. Tim provides supervisory experience in keys areas, including maintenance inspections, work order monitoring, budgeting and emergency maintenance responses. "I like all of it. And as long as I'm busy, I'm happy," he says. "I really enjoy everything. I take pride in my work and I do a good job."

Jose Reyes
Maintenance Supervisor
Attention to detail is the key for Jose, who feels he learned the maintenance business in his 12 years with Chamberlin & Associates. An essential member of our team, he oversees our Quality Control Program. He handles many of our big-picture maintenance duties, including identifying an6y company wide opportunities for improvement. Key areas include the development of strategies to reduce "turn time", the amount of time needed to process out once renter, refresh the apartment to excellent condition and open the door for the next tenant. Another focus for Jose is developing strategies to eliminate repeated work orders to repair a single problem. In fact, Jose applies the same commitment to all of his duties. "I like to do things just once, making them right the first time," he says. "That way, we don't have to throw money after more money to fix the same thing." Jose supervises 20 maintenance professionals, creating a system to support their needs and allowing them to focus on day-to-day jobs. "I make sure everyone in maintenance has everything they need to get things done well," he says. While managing a range of duties, Jose never forgets the people who depend on his work. "When the tenants are happy, that's what I like best," he says.

Vince Chamberlin
Maintenance Supervisor
For Vincent, the goal is simple: tend the properties under his supervision as if they were his own. Vincent brings the right skills, and possibly more importantly, the right attitude to the job. "Rather than do a lot of things halfway, I'd rather do one thing as best as I can." An employee with Chamberlin & Associates since 2005, Vincent brings a career's worth of experience. He worked for many years in construction, becoming a drywall master. His experience has included working as a property manager, security manager and maintenance supervisor. Also, in 2005, he completed Arizona Air Conditioning Certification. The combination of years of day-to-day rental property experience and a supply chest full of skills makes Vincent the eyes and ears on the ground for our property owners. He looks for every opportunity to put a fine gloss on his properties. "It's so important to keep everything shiny and clean," he says. "you have to stay on top of things like keeping the traffic lines painted, but you also have to focus on preventive maintenance." One of his key jobs is "turning" apartments, sprucing up the units between residents. He handles cleaning and all repairs, including painting, electrical, plumbing and carpentry. "I really enjoy working with new items like dishwashers and ovens," he says. "I like doing this as if I were doing it in my own home."